Empowering You Through Support
We specialise in Support Coordination
What is support coordination?
Support coordination helps you to make the best use of your supports in your NDIS plan. Support coordination is a capacity building support which helps you to:
- Understand and use your NDIS plan to pursue your goals
- Connect with NDIS providers, community and other government services
- Build your confidence and skills to use and coordinate your supports
Who can deliver support coordination services:
Support Coordinator or Specialist Support Coordinator
There are three levels of support coordination that can be included in your plan:
- Level 1 - Support connection: This support is to build your ability to connect with informal, community and funded supports. Enabling you to get the most out of your plan and pursue your goals
- Level 2 - Support coordination - coordination of supports: This support will assist you to build the skills you need to understand and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community
- Level 3 - Specialist support coordination: This is a higher level of support coordination. It is for people who have more complex needs and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment ensuring consistent delivery of service
How support coordination gets included in a plan:
Your funding is based on what is ‘reasonable and necessary’ to pursue your goals, in addition to the support provided by family, friends, and other community and government services.
Where reasonable and necessary, support coordination will be included in the Capacity Building budget. This is a fixed amount for a support coordinator to help you use your plan.
If your plan describes (or ‘states’) the level of support coordination funded, you can only purchase this level of support coordination.
If your plan does not describe the level of support coordination funded, you can choose the level of support coordination that suits your needs.
Check out the video provided by the NDIS regarding (click) Support Coordination
Our Team will:
Help you understand your NDIS plan
Connect you with supports and services
Help you understand your NDIS plan
Your NDIS plan includes:
- Your support budgets and the service's you can use
- What other requirements need to be met to access these supports such as when quotes might be required, what can or cannot be claimed, how much can be claimed, and when service bookings required
Plan and coordinate your supports
Connect you with supports and services
Help you understand your NDIS plan
Help you find providers, services and supports that work together to help you pursue your goals.
We will discuss the community, government and funded supports that you can use to pursue your goals.
We will work with you:
- To help you decide how you would like your supports and services to be delivered
- To organise a schedule of services which reflects your goals and needs. We will empower you to use your plan in line with your NDIS plan budget
- Help you to find providers who can meet your needs and support you to work with multiple providers
Connect you with supports and services
Connect you with supports and services
Connect you with supports and services
We will work with you:
- To find NDIS, community and other government services you can access
- Choose the right supports and services for you
- Connect you to providers and services that will help you pursue your goals, including advocacy services if required
We will help you understand:
- When you must choose NDIS registered providers – for example, when you are NDIA-managing supports or for certain supports as identified by the NDIS Commission
- When you can choose unregistered providers – for example, when you are self-managing or plan-managing supports
- Quality and safeguards arrangements – including making sure the provider hasn’t been banned by the NDIS Commission
- If you need any quotes, assessments or need follow any processes – for example, where need modifications to your home or car
We will discuss how your family, friends and community can help you pursue your goals. If you need other government or community services, we will help you to connect with these supports.
Establish and maintain your supports
Establish and maintain your supports
Connect you with supports and services
We will support you to set up your supports:
- We will set up service agreements and service bookings which reflect what supports you need – for example, your support coordinator can help you to understand and negotiate what supports and services you want, how you want these to be delivered and what you pay for these supports and services
- Help you understand what providers can and cannot charge – including travel and cancellation policies
- Try to identify any problems that might stop you using your plan
To maintain your supports, we will help you to:
- Review your current supports
- Create a contingency plan for your supports and services
- Support you to find new providers or change providers to make sure you continue to get the supports you need
If you are not satisfied with the quality or safety of NDIS supports and services, we will explain the complaint process for the NDIS Commission.
Coach, refine and reflect
Establish and maintain your supports
Coach, refine and reflect
We will help you build your confidence and skills to implement your plan yourself, by showing you how to:
- Use NDIS systems and processes
- Set up your supports and negotiate with providers
- Get the most out of your NDIS plan
We will support you to change how you use your NDIS plan:
- We will evaluate how well your current supports are working for you
- Review your progress in pursuing your goals
- Review your supports to ensure they meet your needs
- Change supports and services
When preparing for your plan reassessment, we will discuss:
- What worked well for you, including what outcomes were achieved
- What you would like to try, change or improve in your next plan, including what evidence you need to bring for your plan reassessment
Report to the NDIA
Establish and maintain your supports
Coach, refine and reflect
We will provide the NDIA with reports on how we helped you use your plan and pursue your goals.
These reports include:
- An initial plan implementation report which outlines what you and your support coordinator have done after starting your new plan
- A mid-term implementation report which looks at how you are going with using your plan. This includes what you and your support coordinator will be doing next
- Plan reassessment report which reflects on how your plan has been implemented and includes recommendations for your next plan
Learn more about how support coordinators should monitor plan budgets and support effectiveness.
Your request for service will outline which reports your support coordinator need to do and when.
When setting up your service agreement, you and your support coordinator should discuss what reports need to be provided to the NDIA and how your support coordinator should claim for report writing time.
Your support coordinator can claim report writing time for a NDIA-requested report if all the conditions in the NDIS Pricing Arrangements and Price Limits are met.
Capacity building for independence
Crisis situations – plan, prevent, mitigate and act
Capacity building for independence
We will support you to build your confidence and skills so you can choose and control your supports.
We will work with you, your family and carers to:
- Explore different ways you can exercise your choice and control
- Help you communicate about how you prefer your supports to be delivered
- Find providers who can meet your needs
- Create opportunities for you to do these activities more independently
We will provide information to you in your preferred language and method of communication to help you make decisions about your supports.
We will not make decisions for you.
We will support you to make your own decisions.
Prepare for unexpected events
Crisis situations – plan, prevent, mitigate and act
Capacity building for independence
We will support you to prepare for unexpected events. We will help you:
- To understand your circumstances and environment
- Plan for changes like: how much your family can help you at home, moving house etc
- Work out what might stop you from using your plan
- Work out what you can do when these situations occur
- Put supports in place to work through these challenges
Crisis situations – plan, prevent, mitigate and act
Crisis situations – plan, prevent, mitigate and act
Crisis situations – plan, prevent, mitigate and act
Preparing you for unexpected events includes assisting you to access the right crisis services, where needed.
We will work with you to create a plan which is in place to prepare you for these situations. We can help you take action should a crisis situation occur.
Where appropriate we may connect you with crisis services such as the justice, education, child and family protection systems.
Based on your circumstances, we may also help you to submit a request for a plan reassessment.
Acting in your best interest
Acting in your best interest
Crisis situations – plan, prevent, mitigate and act
We will act in your best interests.
We will:
- Recommend and provide supports and services that would best suit your needs
- Declare and avoid any real or perceived conflicts of interest
- Avoid engaging in, participating in or promoting sharp practices
All registered and non-registered NDIS providers, including your support coordinator, must comply with the NDIS Code of Conduct .
You should raise your concerns with the NDIS Commission for further investigation if:
- You have concerns about the quality and safety of your support coordination or other services
- You feel unsafe because the same provider delivers both your support coordination and other services
You can choose to connect with a support coordination provider who does not also provide your other NDIS funded supports.